Air conditioning
​
The properties have air conditioning in the living rooms and bedrooms (with the exception of the third bedroom in the Skydeck Penthouse).
​
Arrival
A representative from our local agency will meet you at your accommodation. Please advise the agency of your precise arrival details before leaving home. Their contact details will be provided in ample time prior to your departure.
Barbecue
​
The properties have a gas barbecue for outdoor use. In addition, both penthouses have a communal barbecue area. Use of these is subject to the buildings' house rules.
​
Bed linen & towels
​
Beds are made up with fresh linen and clean towels are provided. There are also towels for the pool.
Cancellation
​
8 weeks or more before the arrival date, a booking can be cancelled with no penalty. Between 4 and 8 weeks before the arrival date, 50% of the rental fee is payable on cancellation. If the booking is cancelled 4 weeks or less before arrival, the full rental fee is due.
​
Charges
​
No hidden additional charges: Some holiday accommodation providers entice people with extremely low prices, but then add extra charges for towels, bed linen etc. With us, you know that the accommodation price shown includes all essential services and amenities. All rates include daily cleaning (except Sundays and public holidays), cleaning on departure, Internet (WLAN), bed linen, towels, electricity, water, heating, and air conditioning.
​
Check-in
​
Check-in is from 14:00 onwards on the day of arrival.
​
Check-out
​
Check out is before 10:00 on the day of departure.
​
Cleaning (housekeeping)
​
Your accommodation is cleaned every day except Sundays and public holidays. Bed linen and towels are changed regularly, depending on the length of stay.
​
Contact person in Cape Town
​
If you have any questions or problems with your accommodation during your stay, our local agency will assist you.
​​
Cot & high chair
​
A cot and high chair can be provided, on request, subject to availability.
​
End-of-stay cleaning
​
Your accommodation will be cleaned at the end of the stay. The cost of this is included in the accommodation price.
​
Extra beds
​
Both penthouses can accommodate a maximum of 6 guests, the townhouse a maximum of 4. Additional beds cannot be provided.
Heating
​
The air conditioning units in the properties can be used for heating in winter.
​
​Internet (WLAN)
​
The properties have high-speed Internet (WLAN). Its use is included in the accommodation price.
​
Laundry
​
The properties have either a washer-dryer or a washing machine and a tumble dryer. The use of these is free of charge.
Minimum length of stay
​
The minimum stay is usually 3 nights. Different rules may apply depending on the season and rate. You may arrive and depart on any day of the week.
​​
Parking
​
Both penthouses have reserved, secure parking in private garages with direct access to lifts. The townhouse is located in a neighbourhood which has residents' parking permits. One permit will be provided for free on arrival.
​
Payment
​
At the time of booking, 25% of the rental amount must be paid by bank transfer. The balance of the rental must be paid no later than 8 weeks before arrival.​
​​​
Pets
​
Unfortunately, pets are not allowed. This will be checked on arrival.
​
Pool
​
The plunge pools in the properties can be used all year round. They are not heated. Pool towels are provided. The use of the communal pools of the two penthouses is subject to the buildings' house rules.
​
Power outage (load-shedding)
​
South Africa experiences regular power outages (known as load-shedding). Both penthouses are equipped with battery storage. When the electricity goes off, the battery storage powers the lights in the apartment, the internet and some appliances. However, certain inconveniences are to be expected, e.g. the building lifts do not work. The townhouse is not affected by load shedding so no restrictions are to be expected.
​
Security
​
Access to the penthouses' apartment buildings is controlled by a 24-hour on-site security service located in the foyer. Each block is also protected by full perimeter electric fencing and video surveillance monitoring. The townhouse has an alarm system. Furthermore, the street in front of the townhouse is monitored day and night by a security service. Sea Point and De Waterkant are generally considered safe neighbourhoods by Cape Town standards.
​
Smoking
​
Smoking is not permitted anywhere inside the properties or outside on the terraces or balconies. This also applies to cannibis consumption. Any violation of this rule will incur a fine of € 250.
​
Travel insurance
​
To ensure that you are covered for any financial losses incurred in the event of cancellation, for example, due to illness, accident or unemployment, we recommend taking out travel insurance.